For Program Related Questions

For questions related to your program, please email DHWprograms@duke.edu. We will get back to you within two business days from your request.

For Zoom Related Questions

Please refer to the Instructions for Using Zoom document for details regarding using Zoom. If you do not find the answer to your question or continue to have issues connecting to Zoom, please refer to the Zoom Technical Support page for how to contact Zoom: https://support.zoom.us/hc/en-us/articles/201362003 or https://zoom.us/contact.

If you would like to test your setup, join a test meeting: https://zoom.us/test

For Cisco WebEx Related Questions

Please refer to the Instructions for Using WebEx document for details regarding using WebEx. If you do not find the answer to your question or continue to have issues connecting to WebEx, please call Cisco Technical Support at 1-866-229-3239.

If you would like to test your setup, join a test meeting: https://www.webex.com/test-meeting.html

For Technical Assistance

Please verify that the device you are using to access the course has the minimum system requirements listed in the Course FAQ. For technical issues related to this course, please email dukesupport@learning.net.

Examples of technical issues:

• Accessing the course
• Printing the certificate
• Viewing videos
• Error messages
• Registration and account problems